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PayPal accounts MUST be verified PayPal accounts or your order will not ship. PayPal e-check orders may not ship until your e-check has cleared, so we highly recommend using Instant PayPal payments. Orders paid by check will be delayed up to one week so we can verify the funds are available in your checking account. Pending PayPal payments may also be delayed until the payment clears.



Frequently Asked Questions

Membership Questions
What is the Gold Membership?
How do I cancel my Gold Membership?

Shipping Questions
How much does shipping cost?
How long does shipping take?
Are shipments insured?
Do you ship internationally?
How do I get a tracking number?
There is no tracking number after two days?
What is "May Require Additional Freight Charge?"
Can I ship to a PO Box?

Dropshipping Questions
Do you dropship?
Is there a charge for dropshipping?
How do I place a dropship order?
How much do I charge my customers for shipping?
What's on the packing slip?

Paying for Orders
How can I pay for my order?
How do I use my merchandise credit?
How can I check how much credit I have?

Returns~Refunds~Exchanges
How do I handle a dropship return?
Return policy for broken or defective items
Return policy for non-defective items

Stock Questions
Can you email me when items go out of stock?
You're out of stock...what do I do?

Product Questions
Is there a Product Guarantee?
What are the products made of?
What are the tunes for the musical items?

Pricelist Questions
Where can I download a pricelist?
Can I order a printed pricelist?

Description Questions
Where can I download a file with all the descriptions?


Catalog Questions
What prices are shown in the catalogs?
How do I order catalogs?
When do new catalogs come out?
Do you imprint the catalogs?
How come on certain items the catalog shows the retail price for one each but you only sell them in sets of 2, 6, 12 or 24?

Product Image Questions
Can I use images of your products on my site?
How do I save images from your site to my computer?
What if I can't find an image for an item?
I can't open an image I downloaded.
Can I get a CD of all your images?
Can I link to the images on your website?

Sales Tax Questions
When you do collect sales tax on my orders?
Should I collect sales tax on orders?
I have a CA Resale Permit...how do I get the sales tax waived on my orders?
How do I get a California Resale Certificate?

Account Questions
How do I update my contact information?
How do I change my password?
How do I log out of the member's website?
How do I view my purchase history?

Selling From Websites
Can you provide me with a website?
Help with your MyShopKart website
Where do I go to edit my MyShopkart website?
Selling on your own website

Selling on eBay / Auction Wizard
How do I sell your products on eBay?
Tips for selling on eBay
Auction Wizard Tutorial
Problems with Auction Wizard

About Us
Are you a BBB member?
What is your Privacy Policy?
How long have you been in business?
Is it safe to use my credit card on your website?
How quickly do you respond to emails?



What is the Gold Membership?

Gold members get a 25% discount on the regular wholesale prices. Gold membership is $14.95 per month. You can cancel at anytime. For more information, or to signup, click the "Gold Membership" icon in the top left corner of the website.

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How do I cancel my Gold Membership?

Simply click the "Subscriptions" link under the Gold Membership icon in the top left corner of the screen. This page will show you when your membership will renew and how to cancel it.

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How much does shipping cost?

Shipping costs are based on the wholesale total of your order. Each order has a minimum shipping charge as specified.

New rates effective January 1st, 2007:
Carrier

% of Wholesale Total

Minimum Shipping
Charge Per Order

Shipping Destination
UPS GROUND

25%

$7.95
48 U.S. states - No PO boxes
USPS
(PO BOXES)

25%

$7.95
48 U.S. states - PO Boxes Only
DHL RUSH

60%

$20.00
48 U.S. states - No PO boxes

USPS AIRMAIL

60%

$20.00
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses

For example, if the wholesale total of your order is $100, and you choose UPS Ground for shipping, your shipping charge is $25.00.

If you ordered two $10 items, for a total of a $20 order, you shipping cost would be $7.95.

Volume Shipping: For UPS Ground orders over $800.00 your shipping costs are just 12% of your total order.

If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.

Tip: To calcuate shipping at a glance (for UPS Ground), if your wholesale total is less than $32.00, your shipping will be just $7.95 for that order. If your wholesale total is $32.00 or more, multiply your total by 25%.

Our shipping rates are the equivalent of just 10% of the RETAIL total of your order, which is competitive with the shipping rates of other companies. Click here to figure out how much to charge your customers for shipping.

Please note: if you order weighs less than one pound and is shipping to a physical address within the Continental U.S., your order will be shipped via USPS Priority Mail instead of UPS Ground. The same shipping rates apply. All DVD orders will ship via USPS.

For rush orders on items which have an item number that starts with "PP", the rush shipping method will be UPS 2nd Day instead of DHL.

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How long does shipping take?

* UPS ground please allow 7-10 business days
* US Postal please allow 7-14 business days
* DHL RUSH please allow up to 2-4 business days
* AirMail please allow 7-14 business days

Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

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Are shipments insured?

Yes, insurance is included in the cost of our shipping rates.

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Do you ship internationally?

No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

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How do I get a tracking number for my order?

Your tracking number will be automatically emailed to you once your order has shipped.

You can also view your tracking numbers by clicking on your "Purchase History" link on the left side of the website (under "Member's Area"). Click on the "Track" link for the order you want to track. Please allow 2-3 business days after placing your order for the tracking number to show.

Please note that tracking numbers are only available for UPS ground orders and DHL Rush orders but not US Postal orders. For this reason, we recommend shipping to a physical street address (and not a PO Box) whenever possible. UPS Ground also does not ship to Alaska or Hawaii - those orders go via AirMail and will not have a tracking number. If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact Us" link.

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It's been two business days...how come I still don't see a tracking number?

Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact Us" link on this website.

One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground. However, if you have a very small order that weighs less than 1 pound, your order may be shipped via USPS Priority Mail. The nice thing about Priority Mail is that your customer will get it much faster than they would through UPS Ground (usually around 3-5 business days rather than 7-10). However, the tracking number will not appear in your Purchase History or be emailed to you. Please simply contact us and we will send you the USPS Confirmation number, which you can use to track the package at www.usps.com

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What is "May Require Additional Freight Charge?"

You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.

We have worked the cost of the extra shipping into the wholesale price on these items. Therefore, you will still be charged the regular shipping charge of 25% of the wholesale price on these items. The reason we add "May Require Additional Freight Charge" to the description is so that you can charge YOUR customer additional freight on these items, since you are not getting your usual markup. This is optional for you if you wish to do so.

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Can I ship to a PO Box?

While you CAN ship to a PO Box, we don't recommend it for the following reasons:

No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments. Getting a physical address from your customer will allow us to ship UPS and have highly accurate tracking.

Longer delivery time. USPS deliveries take longer than UPS. Since we know you want to get your orders to your customers as quickly as possible, getting a physical address from your customer will help them get their order faster.

Longer claim times. Should your order be lost or damaged in shipment, it takes significantly longer to file a claim with the Postal Service versus UPS. Resolving any customer service issues with your customer is a top priority!

Hopefully, this helps you understand why its important for you to obtain a physical address from your customers for your shipments whenever possible. The benefits of UPS shipping over USPS are sure to create a better shopping experience for your customers, and in the end, you!

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3. Do you dropship?

Yes, we dropship anywhere within the United States. There is no minimum order.

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3. Is there a charge for dropshipping?

There is no extra charge for dropshipping. You just pay the wholesale price of the merchandise plus the regular shipping charge.

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3. How do I place a dropship order?

It's easy! Just add items to your cart. When you reach checkout, select "Dropship this order to:". Then input your customer's name and address in the shipping fields. Then select the box which asks if you'd like your business name or website name on the packing slip. Then pay for your order. We'll ship it right to your customer.

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6. How much do I charge my customer for shipping?

If you are selling to customers through mail order, websites, online auctions, etc., you want to pass the cost of shipping on to your customer.

For UPS Ground Orders:

For Gold Members, if you charge your customers 10% of their retail total, with a minimum shipping charge of $7.95 per order, your shipping costs will be covered. This applies if you are selling at the suggested retail price.

For standard members, if you charge your customers 12% of their retail total, with a minimum shipping charge of $7.95 per order, your shipping costs will be covered. This applies if you are selling at the suggested retail price.

For PO Box Orders: Use the same formulas as above, but with a minimum shipping charge of $10 per order.

If you just want to figure out how much a single shipment would cost, you can also add the item(s) to your shopping cart and the shopping cart will automatically calculate the correct shipping for you. Then you can remove the item from your cart.

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What's on the packing slip?

The return address on the packing slip will say "Customer Service" with our PO box address. Pricing informtion is NEVER listed on the packing slip...just the item numbers and description.

During checkout, you can select a box which says:

Include my website name
Include my business name on the packing slip
Include my personal name on the packing slip
Neither web address or name on packing slip
Include a different name/business name/website:


The packing slip will then look like this:

THANK YOU FOR YOUR PURCHASE!
YOUR NAME, COMPANY NAME, OR WEBSITE

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8. How can I pay for my order?

We accept Visa, MasterCard, American Express, Discover, PayPal, check or money order. Debit cards with a Visa/MasterCard logo are accepted.

PayPal accounts MUST be verified PayPal accounts or your order will not ship. PayPal e-check orders may not ship until your e-check has cleared, so we highly recommend using Instant PayPal payments. Orders paid by check will be delayed up to one week so we can verify the funds are available in your checking account. Pending PayPal payments may also be delayed until the payment clears.

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9. How do I use my merchandise credit?

When you reach the payment section, you will see a box that tells you how much merchandise credit you have. You can then select the box which says "Apply Merchandise Credit of $X.XX" and your credit will be applied to the order.

If you don't have enough credit to cover the entire order, you will pay the balance by credit card or PayPal. If you have more credit than the order you are placing, the remaining credit will stay in your merchandise credit account.

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10. How can I check how much credit I have?

Click on the "Account Info" link in the blue navigation bar on the left of the website. You will see the current amount of your merchandise credit near the bottom.

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11. How do I handle a dropship return?

If you dropshipped an order to a customer and they want to return it, you can tell them to return it to the Customer Service address on the packing slip:

Customer Service
PO Box 691300
Los Angeles, CA 90069

Have them write your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will credit your account and notify you by email that a return has been made so that you may credit your customer.

Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective. Read below for the policies on different types of returns.

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12. Return Policy for broken or defective items

If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link on the left side of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.

[A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.]


Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded. You can verify you have a correct address for your customer by checking it on the US Postal Service address verification webpage.

We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you or your customer receives a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.
Last Updated: 12 Jan 2008 22:46:17 PST home  |  about  |  terms  |  contact
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